In the biggest upheaval in the railway industry for a generation, the vast majority of railway stations in England will be left without ticket offices: that is the plan from the major train operators, with the blessing of government ministers.
The rail firms – including all the leading intercity and commuter operators – say only one in six of the 1,766 stations within their control currently have a full-time ticket office – and that 43 per cent of railway stations are entirely unstaffed.
