A couple have been left disappointed with a Nottingham venue after they were unable to attend an event due to Covid. Financial service administrator Michelle Dowdall, 53, of West Bridgford, and her husband had tickets for An Evening With Aggers and Cook at the Royal Concert Hall on Wednesday, October 5, but couldn't attend after Michelle tested positive for Covid.
Michelle bought the tickets earlier this year in June as her husband, Lee, is "a mad cricket fan". Disheartened because of her positive test, Michelle emailed the venue and asked if it would be possible to have either a refund or credit note as she didn't want to risk infecting others.
She said: "I emailed them to say, look I have two tickets for this show could I have either a refund or a credit note, and they sent me this deadpan message saying no, tough, we don't offer refunds. So what you're saying is I could quite happily come along and sit in that audience."
