As the use of artificial intelligence (AI) chatbots continues to grow at speed, one US fast food giant is making use of the tech to take the orders of hungry customers.
Wendy's is making use of AI to automate the drive-thru experience for customers using an AI chatbot powered by natural-language software developed by Google. The chatbot has even been trained to understand all the different ways people order off the menu.
It's expected that the new chatbot service will be rolled out in June at a company-owned restaurant in Columbus, Ohio. With the rollout, Wendy's will become one of a growing number of companies turning to AI to help them grow and expand their business.
