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The Guardian - UK

Business

Miles Brignall

We were sent a £17,000 bill after a no-fault car accident

Vision Coop Insurance Insurance Co op Toyota

Co-operative Insurance Tower in Manchester — Co-op Insurance turned what should have been a straightforward claim into a nightmare. Photograph: Russell Hart/Alamy

I desperately need your help. We are being chased for a £17,000 debt to pay for a hire car provided by our insurer after a no-fault car accident in May – and our car is still not fixed.

Back then, we suffered a minor collision after someone pulled out in front of our Toyota. We contacted our insurer, the Co-op’s insurance arm, and the car was taken away.

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