Swim!, the nationwide swimming school set up by the Olympians Rebecca Adlington and Steve Parry, has cancelled a number of my child’s lessons recently, but makes it unnecessarily hard to get refunds.
Parents, who pay by direct debit, must specifically request a refund by filling out a form within 30 days. None of the text or email notifications of cancellations mention this. Consequently, I have ended up inadvertently paying for five cancelled lessons.
