We booked a Travelodge but were forced to move hotel after 1am

A couple booked the hotel in King’s Cross, London, because they were due to catch a Eurostar early the next morning. Photograph: Peter Dazeley

I booked and paid for a room in the Travelodge London King’s Cross Royal Scot hotel six weeks in advance. It was for myself and my husband, who has heart disease and dementia.

I had called the hotel on the day of arrival to advise that we would be checking in at 11pm and was told that was fine.