A senior executive with major UK bank NatWest insists it is offering competitive saving rates but that getting the message across to some customers is a challenge under data protection rules.
On a visit to Cardiff, chief financial officer Katie Murray, who recently joined NatWest’s Cymru board, said she believes that AI could create more jobs in financial services rather than a contraction, while admitting that the bank still needs to work harder to achieve a more diverse workforce.
Banks have faced criticism for not acting quickly enough to pass on increases to the Bank of England’s base rate in the form of improved interest on customer deposits.
