Washington, D.C. woman catches H&M staff scrambling after she steps on biohazard. She screams once their story starts changing: ‘how does that work?’

A woman who posts on TikTok as @lipstick_kay shared a video she filmed inside an H&M store in Silver Spring, Maryland. In the clip, she said she had just stepped in a pile that appeared to be human feces and a puddle that appeared to be urine. The video has gained 81,300 views, 77,600 likes, and more than 4,000 comments.

On-screen text in the video reads, “POV: You walked in H&M & leave stepping in human poop & peep”. She pointed the camera at the tiled floor and said, “Look at this s–t that I just stepped in. Literally, literally just stepped in it. Just stepped all in this s–t.” She added that there were “No signs, nothing up to deter traffic” and named the store as “H&M and Silver Spring.”