Warning over Centrelink call centres as Services Australia slashes contracts

Services Australia says the decision to cut the workload of its outsourced delivery partners could begin as early as 1 July. Photograph: Julian Smith/AAP

Services Australia has embarked on a massive shake-up of its call centre operations, slashing the work it sends to labour hire firms as it approaches one of its busiest periods of the year.

Guardian Australia has learned the agency last week informed its outsourced “service delivery partners” it was cutting the “workload” sent to these four firms by about 30%.