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Mark Wilson

Vodafone outage – can you get compensation and what caused it? Here's what experts say

A mobile phone showing the Vodafone logo.

It's been a bad week for Vodafone customers. Not only did a huge outage hit the network's broadband, mobile internet services, website, and customer service phone lines on October 13, but many are still experiencing knock-on effects.

The problems officially only lasted for a couple of hours from around 2.30pm BST, with the peak seeing over 130,000 customers report a complete blackout of their Vodafone services on Downdetector.

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