The leader of the parent company of UnitedHealthcare, whose chief executive officer was shot to death outside a New York City hotel on 4 December, conceded that the US’s patchwork health system “does not work as well as it should”.
But in a guest essay published by the New York Times, UnitedHealth Group’s CEO, Andrew Witty, maintained the slain Brian Thompson cared about customers and was working to make the system better.