Manchester Airport has been named the worst in Britain by a consumer watchdog.
The three terminals at the North’s gateway to the world came bottom for customer satisfaction, with T3 scoring a paltry 38 out of 100.
And the airport was awarded just one star out of five for the queues at security gates, seating, prices in shops and the range of retailers available.
Fed-up holidaymakers slated it as “chaotic”, “heaving”, and “an end-to-end shambles” in the Which? survey.
Manchester’s T1 scored a mere 41 and T2 a meagre 47, just ahead of Heathrow’s Terminal 4 and Belfast International on 48.
Doncaster Sheffield, which topped the table with 85 and five stars in six out of 10 categories, is closing.
Exeter and Liverpool John Lennon airports tied in second place on 83 each and London City and Southampton were joint third with a score of 77 in the survey of 7,500 travellers.
Guy Hobbs, the editor of Which? Travel said: “This year we’ve witnessed unprecedented chaos at many of the UK’s largest airports... with resources pushed to breaking point.”
Manchester airport apologised to passengers and said coming out of the Covid lockdown had left it facing “unprecedented challenges as demand returned rapidly to the market”.
Heathrow dismissed the study as “an amateur survey with inaccurate and misleading conclusions”.
Meanwhile, Heathrow bosses have admitted it could take several years to get back to its pre-pandemic capacity for passenger numbers.
