All of the UK’s major parcel firms are continuing to fail consumers amid calls for regulator Ofcom to consider fining them if they cannot improve their service.
Evri, formerly known as Hermes, Yodel, DPD and Amazon Logistics failed to secure even a three-star overall rating out of five after being scored against criteria including customer service, parcel problems and accessibility needs, such as people needing longer to answer the door.
Evri came last for a second year running despite an overall improvement to score just 1.75 stars in the second annual parcel league table by Citizens Advice.
