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The Guardian - UK
The Guardian - UK
Business
Anna Tims

UK energy suppliers’ customer service: a tragedy (and a farce) in three acts

Ovo GS British Gas Octopus
a smart prepayment meter
A faulty prepayment meter has left one reader’s elderly mother out in the cold and out of pocket. Photograph: Alicia Canter/The Guardian

On a dark winter’s night, what could be more engrossing than my latest tragifarce about energy firms, guaranteed to set spines tingling?

Act I

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