Octopus Energy will pay nearly £1.5 million in refunds and compensation for failing to issue final bills to thousands of customers within the mandated six-week period, energy regulator Ofgem has announced.
The watchdog found that more than 34,000 prepayment meter customers, between 2014 and October 2023, did not receive their final bills within the mandated timeframe, a breach of Ofgem’s regulations.
