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The Guardian - UK
The Guardian - UK
Technology
Robert Booth UK technology editor

UK consumers warned over AI chatbots giving inaccurate financial advice

An artificial finger points at a mobile phone screen displaying the Apple app store with the ChatGPT app
Meta’s AI chatbot received the worst score, followed by ChatGPT; Copilot and Gemini scored slightly higher. Illustration: NurPhoto/Getty Images

Artificial intelligence chatbots are giving inaccurate money tips, offering British consumers misleading tax advice and suggesting they buy unnecessary travel insurance, research has revealed.

Tests on the most popular chatbots found Microsoft’s Copilot and ChatGPT advised breaking HMRC investment limits on Isas; ChatGPT wrongly said it was mandatory to have travel insurance to visit most EU countries; and Meta’s AI gave incorrect information about how to claim compensation for delayed flights.

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