The Tyne Tunnel’s switch to a controversial new cashless toll system has been branded an “absolute disaster”.
Since last November, drivers have no longer paid to use the crossing at its traditional toll booths and must now do so either online, with a pre-paid account, over the phone, or in shops with PayPoint counters.
The removal of the barriers in favour of a new ‘free flow’ system has been designed to cut down on queues around the tunnels and reduce air pollution caused by stationary traffic, but has been the subject of major complaints.
