When we shared your stories about times that companies went the extra mile to fix, repair or even replace something you bought, we weren’t expecting another deluge of emails. But that’s what happened.
You wrote to us in droves, reporting instances of feelgood, above-and-beyond customer service, from gift vouchers to car-key batteries to suitcase wheels. (And no, none of you work for, or are associated with, any of these companies; you’re just very happy customers). Here are just a few of your stories.
