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Liverpool Echo
Liverpool Echo
National
Remy Greasley

Family queuing for Tui plane told entire holiday is cancelled

A woman has said that her five year old daughter didn't want to go on holiday "ever again" after having a 'shocking' experience with a travel company.

Kim McManus, 40, from Widnes, was due to fly out to Turkey on Friday for her daughter's first ever holiday abroad when their flight as they stood in the queue for the plane. They were told it was due to overbooking. Less than an hour later, the mum-of-one received a text from the travel company, Tui, saying that their whole package holiday had also been cancelled.

Kim said she was left "so shocked" by the incident and that her daughter, called Autumn, "broke down sobbing" once she heard the news. Kim didn't tell her daughter that the whole holiday had been cancelled and said she spent a sleepless night dreading how to break the news in the morning.

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