A family were 'gutted' when a TUI rep sprinted after their departing coach to tell them their first ever holiday together had been cancelled.
Emily and Duncan Ponter and their two kids Bailey, 13, an Hugo, six, spent eight hours at Bristol Airport on Saturday waiting for their much delayed flight to Paphos in Greece to take-off.
At 5pm the Western-super-Mare family were ushered onto a coach and told they'd be staying a hotel that night before the plane jetted off the following morning.
