A major travel company has been forced to apologise after passengers arrived in Florida to find that their luggage was over 4,000 miles away in Newcastle.
Holidaymakers arrived at Melbourne Orlando International Airport on Monday only to learn that their luggage had not been loaded onto the plane at Newcastle International Airport. Some passengers say they were left without pushchairs, baby formula, nappies and medication due to the error.
One passenger said that they arrived in Florida excited about their holiday when they heard a loudspeaker announcement informing passengers that the "majority" of the luggage had not been loaded onto the plane. She claimed that the flight had been delayed at Newcastle due to "putting on the cases", which added to her frustration.
