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The Guardian - UK
The Guardian - UK
World
Nimo Omer

Tuesday briefing: How the NHS ‘culture of concealment and denial’ hurts patients

A general view of staff on a NHS hospital ward.
A general view of staff on a NHS hospital ward. Photograph: Jeff Moore/PA

Good morning. It is no secret that NHS England has many problems: it is crumbling (literally), patient care backlogs are at record highs, there is a recruitment and retention crisis, and quality of care is declining with the results for patients sometimes life-threatening.

Over the last two decades a parallel problem has emerged. The NHS ombudsman Rob Behrens described to Guardian health editor Denis Campbell that the health service has a “cover-up culture”. Behren has identified an alarming practice where some trusts “cynically [bury] evidence about poor care” to maintain their reputation. It is not the first time that cultural problems have been identified – over the years a number of reports and inquiries have highlighted practices of silencing and punishing whistleblowers.

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