Sergio Diaz knows how to make people feel comfortable. It is a skill he learned from his years as a salesman selling shoes, cellphones and lawn care hardware in the San Francisco Bay Area. He is no longer a salesman, but relating to others is still crucial in Diaz’s work as a gun violence prevention specialist for the Oakland non-profit Youth Alive.
Every day, the 34-year-old goes to trauma centers, like Highland hospital in East Oakland, and meets with people who are recovering after being shot. He talks with them at their bedsides to figure out what they need to redirect them away from retaliation – whether it’s help applying for medical benefits or getting a driver’s license. Beyond his way with words, he says he is able to build relationships with his clients, many of whom are immigrants from Central America, because he understands their circumstances.
