A Tranmere Rovers supporter had to queue for over four hours without water or toilet facilities before England's 6-2 World Cup win against Iran, after FIFA's ticketing app crashed before the game.
Lewis Glasson and Welsh friend Sion Kenyon paid around £1,500 for flights and the Group B opener tickets for a once-in-a-lifetime two-week trip to Qatar where they will take in eight matches.
But their adventure descended into chaos when their England v Iran match days tickets failed to activate in the online app, denying hundreds of England fans what should have been straightforward entry to the Khalifa International Stadium in Doha. The problem had been identified by the pair prior to arrival at the stadium, but despite their best efforts, a resolution could not be found ahead of kick-off.
