The Greater Hyderabad Municipal Corporation (GHMC) has released its Citizen’s Charter setting a time frame for resolution of 17 kinds of civic grievances, with conspicuous omission of major complaints related to street dog menace, property tax assessments, unauthorised structures and encroachment of government properties.
Also absent are penal provisions in case the deadlines are missed. Citizen’s Charters are prepared by government departments in order to ensure transparency and accountability, with commitments towards quality and time frame for service delivery.
In the orientation workshop organised for ward-level officers recently, Minister for Municipal Administration & Urban Development K.T. Rama Rao made a mention about introduction of the Citizen’s Charter with deadline durations prescribed for each type of grievance.
