I have been standing in the queue at the car hire desk at JFK for 45 minutes, while my three sons smoke outside. I’m exhausted and angry, but not as angry as the guy directly behind me, who is about to explode. At regular intervals he shouts something like “This is ridiculous!” but I have not acknowledged him in any way because I don’t want to feed his rage.
When I finally get my turn at the counter, the woman takes my licence and credit card and then tells me they don’t have any cars. I am dumbfounded by this.
