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TechRadar
TechRadar
Eduardo Crespo

Three deadly profit killers in IT operations

Busy office with iMac computers and people working.

There are silent assassins stalking organizations, slashing profits with a thousand little cuts. Friction, bloat, sclerotic processes, shadow IT - and now more commonly - shadow AI, outdated manual toil… There are a myriad of small indignities an organization's IT operations can fall prey to. Time, business growth, staff turnover, and the actions of teams unfamiliar with the IT environment all add to the power of these assassins.

The good news however, is the slow and patient nature of these threats. None of the risks are too complicated or costly to manage - requiring merely care in business planning, tech investments, and team work management. And that’s a mercy, since they make IT budgets rise while increasing unplanned downtime, slow the efficiency of incident management, reduce profit margins, lower customer trust, and raise the risk of a regulatory penalty.

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