Helen Lord, who is now head of the Vulnerability Registration Service, was shocked at how rapidly her father’s health deteriorated after he contracted Alzheimer’s.
Brian Lord had been a founder director of CCN Systems, which later became credit checking giant Experian. What happened before his death 18 years ago drives her quest to ensure vulnerable Britons are recognised and helped to access basic utilities. But the work of her not-for-profit service – and her own later efforts to help her mother – are being hampered by problems with the registers that are designed to identify the most vulnerable.
