‘This is one of the most confusing updates they've ever done’: Spotify users are frustrated with the absence of audio mixing and Messages features

Screenshots of Spotify's new Mix function and Messages feature side-by-side .

If you’re a Spotify user like me, or you’re just a nerd when it comes to music streaming services, then you’re already aware that Spotify is in the middle of one its biggest upgrades yet.

A few weeks ago, the company surprised us with the announcement of its new Mix tool for playlists – an obvious rival to Apple Music’s AutoMix. A couple of days later, Spotify followed with another huge announcement, unveiling a new Messages feature that allows subscribers to share music, podcasts and audiobooks with friends.