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The Guardian - UK
The Guardian - UK
Technology
Caroline Kimeu in Nairobi

‘The work damaged me’: ex-Facebook moderators describe effect of horrific content

The exterior of Samasource's offices in Nairobi
Former workers have described how some of the images they saw while working for Samasource have remained etched in their minds. Photograph: Tony Karumba/AFP/Getty Images

When James Irungu took on a new job for the tech outsourcing company Samasource, his manager provided scant details before his training began. But the role was highly sought after and would nearly double his pay to £250 a month. Plus it offered a path out of Kibera, the vast shantytown on the outskirts of Nairobi where he lived with his young family.

“I thought I was one of the lucky ones,” the 26-year-old, said. But then he found himself ploughing through heaps of violent and sexually explicit material, including grisly accidents, suicides, beheadings and child abuse.

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