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Fortune
Fortune
Nick Lichtenberg

The real story behind Red Lobster’s $20 Ultimate Endless Shrimp fiasco: How an American seafood icon lost its way

(Credit: Illustration by Micha Huigen)

The TikTok creators arrived first.

It was the summer of 2023, and Red Lobster had announced what it billed as an “iconic first”: “Ultimate Endless Shrimp Is Here to Stay All Day, Every Day.” The casual-dining chain was offering customers all the shrimp they could eat for $20—scampi, coconut, Alfredo-ed, skewered, or butterflied and deep-fried—not as a seasonal promotion but as a permanent fixture, along with a side dish and the brand’s famous Cheddar Bay Biscuits.

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