The ‘human megaphone’ who helped overwhelmed airport staff during air traffic control crisis

• Cyber security expert Kurtis Toy volunteered as a "human megaphone" to assist overwhelmed easyJet staff at Gatwick Airport during major flight disruptions.
• The chaos was triggered by a National Air Traffic Services technical glitch that affected around 2,163 flights and impacted at least 300,000 passengers .
• Mr Toy shouted crucial updates regarding cancelled flights and baggage collection procedures to the waiting crowd after noticing workers lacked amplification equipment.
• Grateful passengers and staff thanked Mr Toy for his assistance, though he modestly downplayed his actions as "just loud customer service ".
• Transport secretary Heidi Alexander summoned the chief executive of Nats to account for the disruption, marking the third major system failure in three years.

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