The British Gas bill came out of the blue. It demanded £10,529 for a month’s worth of electricity and required payment within 10 days. Jessica* rents a modest flat in London and is a customer of E.ON Next. Her E.ON bill for the same month was £50.60.
“We moved into the flat two years ago when it was supplied by EDF,” she said. “We switched to E.ON six months later and have been paying them by direct debit ever since. We have never been customers of British Gas.”
