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Euronews
Euronews
Symela Touchtidou

The 'death' of back-office jobs: Office work in the AI storm

Two years ago, processing a health insurance claim at one of Greece's largest insurance companies took on average 14 days. Medical opinions, test results, invoices and policy details all had to be checked and cross-referenced before payment was given the green light.

Today, the processing time has been cut to around one minute and the compensation is paid out the following day.

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