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The Guardian - UK

Business

Zoe Wood

Thames Water charged me for enough water to make 1m cups of tea

Thames Water has now confirmed that the meter it installed was faulty. Photograph: Michael Kemp/Alamy

I’m writing to you out of desperation. I live in London with my husband and baby and we have received a £1,100 bill from Thames Water for our two-bedroom flat.

We moved into the flat in early 2023 and the latest bill says we used £803 of water in the five months up to the end of September. We also still owe £300 from the previous bill.

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