A bedridden 98-year-old woman was billed £215 a month for water after “heavy usage” which was later found to be caused by a leak, and told if she failed to pay she risked having a bad credit record shared with other firms.
Estelle Mendoza, who has dementia and is on NHS end-of-life care, was warned by Thames Water she had used the equivalent of more than a million cups of tea between September 2021 and March this year. Her direct debit was previously £33 a month.
