A pharmacy worker was paying out refunds for products that never came back and pocketing the cash, a scheme traditional checks missed until an artificial-intelligence tool flagged 40 per cent more refunds than colleagues. The worker was dismissed on the spot.
The case was recounted by Chris Kirksey, chief executive of the US digital-marketing firm Direction.com, which manages search optimisation for pharmacies and also oversees their inventory and loss-prevention systems.
