Anyone who's ever needed something locked behind a glass door (or some other security measure that makes it hard to just grab an item off the shelf) knows the drill. You try to click the button to call an employee, wait for an employee to show up, hope the employee isn't busy with someone else first, and maybe even leave without your item because you’re tired of waiting or just frustrated at the friction of the shopping experience.
One Tennessee electrician went to grab wire for a job and expected the usual wait. Instead, he found Lowe's had quietly changed the system to seemingly give customers more autonomy in the store.
