The Royal Mail was fined £5.6m in November for failing to meet its first and second class delivery targets in the 2022/23 financial year. Ofcom said Royal Mail had let consumers down and the fine should act as a “wake up” call.
The company delivered more than a quarter of first-class post late, with only 74% arriving on time in the 2022-23 financial year, far below its statutory target of 93%.
