Earlier this year, Block CEO Jack Dorsey laid off 40% of his entire staff, part of a structural overhaul within the company as it ballooned its adoption of AI to automate workflows.
As more companies pour investments into the burgeoning technology, expected to exceed $730 billion this year, they are having to make sweeping changes across their workforce. Amrita Ahuja, Block’s chief financial officer and chief operating officer, predicts many of these changes needed to justify all this spending will take the form of both displacement and in how employees learn to engage with AI. At the Fortune Most Powerful Women Summit in Santa Barbara, Calif., on Tuesday, Ahuja said she expects more companies to integrate AI agents into their organizational charts, and workers will be responsible for both training and deploying these agents.
