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The Guardian - UK

Business

Anna Tims

Staysure wants £30 to amend travel insurance policy that cost £75

Staysure Insurance

A woman speaking on her cellphone — An insurance company asked for a £15 flat fee for calls to amend a policy online. Photograph: PeopleImages/Getty Images

When I rang my travel insurer Staysure to amend the medical declaration on my annual policy, I was told I would be charged £15 for the call and needed to make the change via the web portal. Yet a popup message had instructed me to call when I tried to amend the policy online.

I wanted to inform it of a biopsy I had just undergone and I now face a second £15 charge when I call with my results. A total of £30 for two phone calls to update a £75 policy seems preposterous.
CW, London

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