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International Business Times UK
International Business Times UK
Business
David Unyime Nkanta

Starbucks CEO Promises Faster Service, New Snacks and Store Redesigns — But Baristas Say It's Breaking Them

Starbucks CEO Brian Niccol has unveiled an ambitious overhaul of the coffeehouse chain, promising faster service, new menu items, and redesigned stores as part of a sweeping turnaround effort.

Speaking on the first anniversary of his appointment, Niccol declared the company was ahead of schedule in its transformation, citing early successes in reducing wait times and improving customer experience.

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