New global capability centres (GCCs) are increasingly starting with teams of around 50 employees, while backfill mandates (replacement after employees leave) have dropped to 70-75 replacements per 100 exits from 85-90 last year, signalling companies are no longer replacing every departing employee.
This comes as India’s GCC sector is beginning to break away from its long-standing headcount-led growth model and companies are using Artificial Intelligence (AI) and automation to scale output with leaner teams, staffing firms and GCC enablers told ET.
