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The Guardian - UK
The Guardian - UK
Business
Julia Kollewe

Sky to cut 2,000 jobs at customer service centres and close three sites in UK

Sky logo
Sky expects its calls to drop from 25m to 17m annually in the next few years. Photograph: Bloomberg/Getty Images

Sky has said it intends to cut 2,000 jobs at its customer service centres and close three sites in the UK, affecting 7% of its total workforce.

The media and telecoms group, which was bought by the US media company Comcast for £30bn in 2018, said the planned closures would help make it “future-ready” as it shifts from dealing with customers over the phone to digital communications.

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