Southwest Airlines spent the early part of 2023 trying to make good after a historic meltdown resulted in more than 16,700 canceled flights during the 2022 holidays. The airline reimbursed passengers for the cost of alternative travel arrangements and sent many travelers additional loyalty points.
Southwest wasn’t legally required to. The U.S. has no federal laws mandating that airlines compensate passengers for delays . Airlines are only obligated to offer refund s if they cancel a flight and the passenger decides not to travel.
