Shell Energy is to pay more than £500,000 after overcharging thousands of customers for their gas and electricity since the energy price cap was put in place over three years ago. The business will be forced to return £106,000 to the 11,275 households it has been overcharging since January 2019, regulator Ofgem revealed.
It will also pay out an extra £30,970 in goodwill payments to the affected customers and contribute £400,000 towards a support fund run by the regulator. Ofgem said the customers, who all have pre-payment meters, had been overcharged between January 2019 and September 2022.
Shell reported the problems to Ofgem itself after it discovered them in March 2022. It has since corrected the issue for most customers. However those who have not topped up their gas meters since March 2022 will not have seen the fix come through yet. It will be implemented when they next top up.
