With hundreds of customers struggling to update their latest meter readings before the energy price cap price increased today, Shell Energy customers have taken to social media to raise concerns that their readings will be counted as at the higher rate. The firm's website was down at various points across the day yesterday, as thousands of people took Money Saving Expert Martin Lewis' advice to update their supplier with their usage on the day dubbed #MeterReadingDay.
But with both the website and the app unavailable to customers, Shell Energy has made an announcement to reassure customers who missed sending in their figures before the April 1 price increase that they will get their billing backdated to honour the cheaper energy prices - but only if they act quickly.
