A TikTok user named Viv, who posts as @moosealert, shared a detailed account of what she described as a difficult experience with Delta Airlines at New York’s JFK Airport on Friday, August 20. In the TikTok video, she explained that she and her boyfriend arrived at the gate for their flight, both holding separate boarding passes under the same reservation he had made.
She said she scanned her boarding pass without issue and was told to continue onto the jet bridge because her ticket had already been processed. When her boyfriend tried to scan his boarding pass, she claimed an error appeared right away. Gate agents then directed him to the ticket counter, stating there was a problem with his ticket, according to her description.
