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TechRadar
TechRadar
Sead Fadilpašić

ServiceNow patches critical security flaw which could allow user impersonation

Representational image of a cybercriminal.
  • ServiceNow patches critical AI Platform flaw (CVE-2025-12420) enabling user impersonation
  • “BodySnatcher” scored 9.3/10 and affected multiple app versions
  • No exploitation seen yet; experts warn unpatched systems remain at risk post-fix

ServiceNow, one of the most popular cloud platforms for automating IT and business workflows, has said it recently patched a critical-severity vulnerability which allowed threat actors to impersonate other users and perform arbitrary actions in their stead.

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