Guests at a Scots holiday park have slammed the “disgusting” state of the “luxury” apartment they paid a £126-a-night to stay in.
The Fife holidaymakers lambasted the condition of the cabin they were assigned at the Haven Craig Tara Holiday Park, near Ayr, in Ayrshire.
The family claimed to have found an ashtray filled with old cigarettes and scabby paintwork and mould across the veranda before they even stepped inside.
Inside they said cupboards were hanging off the walls, sofas were ripped, chopping boards were stained, and there was urine around the toilet and grease on the kitchen walls.
The guests alleged they complained to staff but were told there was no other apartments available, reported Edinburgh Live.
One of the family ended up trying to clean the apartment himself, they said, before leaving a day early.
The Veranda Apartment is described by its owners as a “private place to sample the sea breeze” and includes “all the great things about our comfort models with a fantastic outdoor area that’s truly the icing on the cake of a great stay.
“Complete with a table and chairs, it brings even more light to your staycation life.”
The upset guest took to Facebook to criticise the facilities. He wrote: “I don’t usually post or complain much but thought I’d share the shocking conditions of our £126 a night 10-day holiday apartment at Haven Craig Tara, this is meant to be their flagship accommodation with upper veranda which they only have two of on the park.
“We were greeted with an ashtray on the veranda full of cigarette ends, the paint work and green mould on veranda was filthy, into the kitchen which had grease up the tiles at the cooker and a chopping board fixed to the counter, fit for the bin.
“With the fridge top thick with dust, the living room had ripped couches, paper, bottle tops, hair, and food debris on and behind the couch.”
He added: “The blinds had thick dust on them with cobwebs hanging from the roof and on the fixed ornaments, the bathroom had urine round the toilet bowl and around the floor with paint flacking everywhere and the shower just as filthy.”
“The kid’s bedroom shelving was also full of dust and ours was even worse with mould on the roof and cupboard doors hanging off.
“The flooring in the hall was lifting too, it really was shocking, they sent a young girl up to clean but I wasn’t giving orders to her or telling her to clean this, then clean that so I sent her away and went up to reception they told us they had no more of they apartments left so I left and cleaned it myself.”
The family told how they contacted Haven and were offered no compensation.
The fuming dad said: “I thought I’d share this as they refused to offer me any compensation for this so watch what you’re doing if you are planning on a holiday there. Here are some of the pictures and a short video.”
The post received hundreds of likes, comments and shares from shocked users.
One said: “Disgusting it must’ve gone downhill since I was there demand a discount ,you should have got the manage to have a look ,in this day and age they probably don’t have one either fine excuse no staff or COVID.”
Another posted: “That’s absolutely disgusting”
A third added: “Well that’s obviously not been cleaned this side of Christmas its disgusting”
Another user wrote: “I would get your money back what a disgrace.”
A Haven spokesperson said: "We are sorry that Mr Marshall’s accommodation didn't meet our usual high standards of cleanliness. We have spoken with him directly to apologise and offered a free return holiday for him and his family, and look forward to welcoming them back to the park.”
